How The ResponseLINK System Works
ResponseLINK, A Leader In Medical Alert Services

Mary Johnson is not feeling very good today and as she is walking to her kitchen, she begins to feel dizzy and falls on the floor.  She immediately presses her ResponseLINK Medical Alert pendant to get help.

Within seconds, Robert, a fully trained and caring ResponseLINK operator is talking to Mrs. Johnson over the ResponseLINK monitoring system that was installed in her home a week earlier.  "Mary, This is Robert from ResponseLINK, Do you need help?"

 

"I can't move!  My left arm and leg have gone numb and I can't seen to get up.  I think I might be having a stroke."

"Hold on, Mary, I will call the paramedics for you.  Don't worry, I'll be right back."
Robert then dispatches the paramedics without disconnecting the line between Mrs. Johnson and ResponseLINK.  Robert lets Mrs. Johnson know that the paramedics are on the way and checks on her status to make sure that her condition is not getting worse.  Robert then informs Mrs. Johnson that he is going to call her daughter who lives a few blocks away.  She says, OK. 

Robert then calls Jan Tipton to inform her that her mother has fallen and feels like she is having a stroke.  Robert tells Jan that the paramedics have been notified and they are on the way.  Jan tells Robert that she will be right over. 

Robert then goes back over the monitoring system to let Mary know that her daughter is on her way over.  Robert continues to monitor the status of Mrs. Johnson by asking her questions.  If anything changes, Robert can inform the paramedics of those changes.

The paramedics arrive at Mrs. Johnson's home in a matter of minutes.  Robert told the paramedics about the lockbox that ResponseLINK placed on the outside of her home.  So, instead of breaking a window or a door to help Mrs. Johnson, they are able to gain access to a spare house key in the lockbox and they can enter home without doing any damage to the home.

Just as the paramedics are entering Mrs. Johnson's home, her daughter Jan arrives.  They find her lying on the floor near the kitchen and begin helping her.  Because Mary Johnson has the ResponseLINK monitoring system, the paramedics have access to Mary's Vial of Life which is located on her refrigerator.  (The Vial of Life has all of Mary's medical information and a list of medications that she is taking.  This information is extremely helpful to the paramedics in case Mrs. Johnson could not speak)  The Vial of Life can save precious moments in an emergency situation.
 

Robert, the ResponseLINK operator is still on the monitoring system with Mrs. Johnson, her daughter and the paramedics.  The paramedics inform ResponseLINK that they are going to take Mrs. Johnson to the Midtown Medical Center.   Robert then lets Jan know that he will call her brother to let him know what is happening with his mother. 

Robert then calls Bill Johnson to inform him on what is happening with his mother.
"Mr. Johnson, this is Robert with ResponseLINK.  Your mother has had a mild stroke and the paramedics are taking her to the Midtown Medical Center.  Your sister, Jan was notified and she arrived at your mother's home before the paramedics took her to the hospital."   Bill thanks Robert for the call and says that he's one his way to the hospital.

ResponseLINK Saves Another Life!
Safety...Independence...Peace of Mind!
Back